Travelright

TRS Travelright Services AB is a Swedish consumer rights bureau that assists air passengers in claiming compensation from airlines for delayed, canceled, or overbooked flights under EU Regulation 261/2004. This regulation, in effect since 2004, entitles passengers traveling to or from Europe to €250–€600 in compensation, depending on the delay duration and flight distance. However, many passengers are unaware of their rights, as airlines often fail to inform them, despite being legally obligated to do so. In 2014, Travelright saw a surge in requests due to technical issues with Norwegian Air Shuttle’s Boeing 787 Dreamliners. Delays were exacerbated by spare parts being stored in the U.S., leading to lengthy wait times. Despite most passengers being eligible for compensation, Norwegian often denied claims, even after reviews by the Norwegian Consumer Authority (Forbrukerrådet). Given the challenges passengers face in pursuing claims against large airlines, Travelright typically takes cases to court. They have contracted Swedish aviation lawyer Stephan Eriksson to handle such matters. In 2014, a key case was ongoing in Attunda District Court regarding compensation for passengers whose Dreamliner flights were replaced with older planes. In Sweden, consumers can claim compensation for delays up to ten years retroactively. Travelright offers an online application to check eligibility and pursues claims on behalf of passengers, charging 30% of the compensation if successful. If a case is lost, their service is free. The company aims to inform passengers of their rights and enforce compliance with EU law when airlines fail to do so. Their advanced ...