Government Emergency Telecommunications Service

The Government Emergency Telecommunications Service (GETS) is a White House-directed emergency telephone service managed by the Department of Homeland Security. It provides priority processing for local and long-distance calls during crises when the public switched telephone network is congested. GETS supports federal, state, local, and tribal government personnel, as well as industry and non-governmental organization workers, ensuring critical communications during emergencies like natural disasters or system failures.

GETS operates on existing commercial technology and utilizes three types of networks: local exchange carriers (including cellular providers), long-distance networks from interexchange carriers (e.g., AT&T, Verizon), and government-leased networks such as the Defense Switched Network. The service is accessed via a dialing plan and Personal Identification Number (PIN) verification system. Users dial 710-NCS-GETS, enter their PIN, and receive special call treatment to enhance connectivity.

For cellular users, the Nationwide Wireless Priority Service (WPS) offers similar capabilities, allowing priority access to communications channels during congestion. WPS is available to designated government leaders, emergency responders, and critical infrastructure personnel. GETS also conducts research and development to integrate new technologies, such as Internet Protocol (IP), into its services, ensuring interoperability with Next Generation Networks.

GETS is designed to achieve a 90% call completion rate even when call volume exceeds normal capacity by eight times. This service ensures reliable communication for critical personnel during emergencies, addressing vulnerabilities in telecommunication networks caused by congestion or failures.